Privacy Policy

We use your information to:

• Provide Services: Schedule appointments, process payments, and complete junk removal services
• Communicate: Send confirmations, reminders, updates, and respond to inquiries
• Improve Services: Analyze usage patterns and customer feedback to enhance our offerings
• Marketing: Send promotional emails and special offers (you can opt-out anytime)
• Legal Compliance: Comply with legal obligations and protect our rights
• Safety and Security: Prevent fraud and ensure safe service delivery

We do NOT sell your personal information.

We may share your information with:

• Service Providers: Payment processors, email services, analytics tools (Google Analytics)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• Protection of Rights: To protect our rights, safety, and property, or that of others

4.1 What Are Cookies: Small text files stored on your device to remember your preferences and improve your experience.

4.2 Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your browsing to show relevant ads

4.3 Managing Cookies: You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

We implement reasonable security measures to protect your information, including:

• Secure SSL encryption for data transmission
• Secure payment processing through trusted third-party providers
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Under Canadian privacy laws (PIPEDA), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails at any time
• Withdraw Consent: Withdraw consent for data processing where applicable
• Data Portability: Request your data in a portable format

To exercise your rights, contact us at [email protected]

7.1 Consent: We only send marketing emails to customers who have opted in or have an existing business relationship with us.

7.2 Unsubscribe: Every marketing email includes an unsubscribe link. You can also contact us directly to opt-out.

7.3 Transactional Emails: We will still send service-related emails (booking confirmations, receipts) even if you unsubscribe from marketing.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records (typically 7 years for financial records)

After this period, we securely delete or anonymize your information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or website notice. Your continued use of our services after changes indicates acceptance of the updated policy.

Your information may be transferred to and processed in countries outside of Canada, including the United States, where our service providers are located. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.