Your Questions Answered

We accept almost everything! This includes furniture (sofas, mattresses, tables, chairs), appliances (refrigerators, washers, dryers, stoves), electronics, yard waste, construction debris, and general household junk. We cannot accept hazardous materials like paint, chemicals, asbestos, or medical waste. If you're unsure, just call us at 613-297-1118 and we'll let you know!

Ideally, yes. We prefer you to be present so you can point out what needs to go and approve the final quote. However, if you can't be there, we can arrange pickup based on detailed instructions and photos. Payment can be processed remotely via e-transfer or credit card over the phone.

We offer same-day and next-day service for most areas in Ottawa! Call us in the morning at 613-297-1118, and in many cases, we can be there the same afternoon. For guaranteed scheduling, booking 1-2 days in advance is recommended, especially during busy seasons.

We serve all of Ottawa and surrounding areas including Kanata, Barrhaven, Orleans, Nepean, Stittsville, Manotick, Gloucester, South Ottawa, Downtown Ottawa, Carp, and West Carleton. If you're outside these areas, give us a call—we may still be able to help!

Pricing depends on the volume of junk. Our minimum starts around $150 for small loads. A typical residential cleanout ranges from $300-$800. We charge by how much space your junk takes up in our truck (¼, ½, ¾, or full load). The price you're quoted is the price you pay—no hidden fees! Visit our pricing page for more details.

Yes! We provide free, no-obligation estimates. Often, we can give you a rough estimate over the phone or via text with photos. For larger jobs, we'll come to your property to assess and provide an exact quote before we start any work.

Absolutely not! The price we quote you is the price you pay. Our quotes include labor, transportation, disposal fees, and cleanup. No surprise charges, no hidden fees. What you see is what you get.

We accept cash, all major credit cards (Visa, MasterCard, Amex), and e-transfers. Payment is due after the job is completed to your satisfaction.

Nope! Just point us to the junk and we'll handle the rest. You don't need to move items to the curb, disassemble furniture, or bag anything. We do all the heavy lifting, loading, and cleanup. That's what we're here for!

We're committed to being eco-friendly! We donate usable items to local Ottawa charities, recycle whatever we can, and only send non-recyclable items to landfills as a last resort. We work with local recycling facilities and donation centers to divert as much as possible from landfills.

Absolutely! We'll remove items from anywhere—basements, attics, garages, upstairs bedrooms, you name it. We'll carry everything out for you. We're careful with your property and will protect floors, walls, and doorways during removal.

Yes! We work with businesses, offices, retail stores, restaurants, construction sites, and warehouses. We can schedule after-hours pickups to avoid disrupting your business operations. Call us to discuss your commercial junk removal needs and volume discounts.

Yes! JunkPal is fully insured and licensed. We carry liability insurance to protect your property and our team during junk removal. You can have peace of mind knowing you're working with a professional, insured service.

Booking is easy! You can call us at 613-297-1118, text us photos of your junk, or book online at junkpal.ca/book-online. We'll schedule a convenient time, provide an estimate, and confirm your appointment.

We're available 24 hours a day, 7 days a week! Whether you need an early morning pickup, late-night removal, or weekend service, JunkPal is here for you. Call us anytime at 613-297-1118 and we'll work around your schedule.

Yes! We understand plans change. Just give us a call at 613-297-1118 as soon as possible and we'll reschedule for a more convenient time. There are no cancellation fees—we want to work around your schedule!